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Earth

JustHost

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So I have had a re-seller hosting account with JustHost for over a year now. For the first year things were ok. I signed up through their site and their system set up automatic payments through paypal for monthly payments of £29.99. In September I received an email saying I hadn't paid for the month previous. I checked my paypal and sent them the unique reference to the payment. I didnt think anything else of it. In december/January I received another email saying I had not paid since August! Again I sent all of the references. A month later my site was down. It turned out they didnt renew my domain name even though it clearly says that if you have an ongoing subscription with them it automatically renews. I had to pay for them to renew it and re activate my account. My main site was corrupt, but I wasnt bothered as I didnt use that domain.

I then canceled my payments through paypal and decided to manually pay them via their payment links. For what ever reason their system took my money but didn't link it to my account!

I then received another email last week saying they had changed their billing system and I needed to add a new subscription billing method. Finally! I added my paypal Today I check and they want me to setup a new transfer however for £54.95! Are you kidding me? Why has the price been racked up? I can create a new account for £19.99 (I imagine it will be a bit more for monthly payments) with a free domain!

I feel like I just keep getting messed about with their shoddy systems and now they want me to pay £25 more a month!

My account will be deleted in 3.5 hours If i dont set the payments up. Im just hoping I can get all of my files off in time to move. (757 files/192Meg for one site) I have completely lost hope with this company.

The only plus is that all my support tickets have been dealt with in a professional manner within their given time frame.

Has anyone else had problems with this host? Does anyone have any suggestions for another? Im looking to get a VPS or DS.

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Comments

  1. cpvr's Avatar
    I've never used them. You should use the hosting company that we're using. It's called Knownhost.com
  2. Gabby's Avatar
    Knownhost is pretty good, but I've found a lot of good out of BlueHost too. HostBig is the way to go if you are running like a RPG or something that isn't too intensive on the bandwidth. If you check out HostBig you might think it's a scam.. I guarantee it's not.. They just have oddly low prices. The hosting service isn't bad at all if you aren't doing anything intense with the site. It's good for like a portfolio or something you just need hosted for cheap. I know you're not looking for that, lol, especially since you're looking for a VPS/DS. I just thought it might come in handy if you need something small hosted down the road. And also for the rest of the community.
  3. Earth's Avatar
    Thanks cpvr and @Gabby Ive started the ball rolling with knownhost
  4. Myztacia's Avatar
    I also recommend liquidweb. You can get pretty cheap VPS through them They have amazing tech support and are very professional!
  5. Solistia's Avatar
    Leave now Earth. I used justhost as well. Like you, fine for the first year, but if anything EVER goes wrong, you really can't count on them to help you. I would find a new host immediately.
  6. Avalanche's Avatar
    I've used FatCow for almost two years now and I've never been so happy with a host. They don't support cronjobs, which has been my only complaint, but they really are a good host.
  7. Evolution's Avatar
    I had this problem with siteground they were terrible and charged me $60.00 to much and wouldn't return it.

    Knownhost is one of the best I think!
  8. cpvr's Avatar
    Quote Originally Posted by Myztacia
    I also recommend liquidweb. You can get pretty cheap VPS through them They have amazing tech support and are very professional!
    I can vouch for Liquidweb as well, about two years ago, we had a dedicated server with them. Their support is wonderful, and plus, they'll transfer your site on over as well, same with Knownhost.

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