They need a revamp staff wise. But it doesn't matter what anyone says to them, no matter how experienced you are.
That's my account, though I could never actually get referrals.
If I was you I would rage my heart out on there, you deserve the prizes for getting that many members :'( You could try again depending on when you last asked them, because that is utter crap.
There is millions of MP worth items you need for getting over 3000 members to join >.<