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Account protection? Or account policies?

Discussion in 'Pet game management' started by cpvr, Mar 28, 2011.

  1. Well, I know Marapets has a feature that keeps users safe and they also keep logs of every single action that users do.- such as, what item did I buy? What shop did I just go to?

    I know this feature is pretty interesting because you can find out what happens to certain user accounts and quite frankly, its a great idea.

    So, what does Mara do? http://www.marapets.com/policy.php
    They offer 48 hour protection for users:
    And they also have this system:
    So, in what ways do you protect your users? What are your account policies like?
     
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  2. On Wajas, and Pure Felinity, in general the accounts security is down to the player. If a sibling, friend or alien, accesses their account at their location, (we check through the IP history) then it's down to them not being careful with their log in info locally, and it's up to them to sort it out with whoever, and learn the consequences of the lack of internet security.

    If they are subject to someone supposedly buying something, and not giving their side of the bargain. We firstly need proof, there have been occasions where someone claims they've been scammed, when it turns out the other way around. But if we get proof, in the way of a log of their messages for example. The scammer is confronted, if they fail to keep their side of the bargain, after being informed they'll be banned if they don't, then they will be banned, and the account, or item returned to the victim.

    However, mostly they do have some feeble excuse, and fulfil their side of the deal. And, once all is well, they'll get a formal warning, and a fine (on Wajas, there's no fines on PF) for scamming.

    There's no time scale, mostly victims of scams will come forward pretty quickly.

    I recently had a very messy scam to untangle. At first it appeared that the player, that actually turned out to be the victim, was as much to blame, or even part of other scams the scammer was involved in. But thanks to IP histories, and the times of transfers to and from accounts, we were able to untangle who was on which account, and when, and where scammed goods from elsewhere ended up. The victim got her account back, and an apology for not believing her from the start. But she was fine, and understood, and was just happy to get her account back.
     
  3. On khimeros we log everything. If we run across something that's not being logged yet, we immediately start logging it, lol. This does make it easier to track things down in the case of a problem. Users are still responsible for their own account security though. If someone on the same IP gets into their account because they didn't log out, for example, and starts cursing in the forums, the account will receive a warning or ban as appropriate. Otherwise there would be "oh it was really my brother" excuses every time we turned around.
     
  4. Marapets' system is really excellent, I also like the system Onyx described for Khimeros'.

    I think logging things are essential. I never considered it in the past but I'm definitely going to implement it going forward. It's very important in moderating issues and just general site maintenance.
     

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