I'm so upset about how much of a crap site marapets is turning into, that I don't even know where to start. Things to talk about: Staff/Ian and the forums. Staff - I think the only way for a site to actually be successful in the long run, is to have staff that know how to be respectful to all of their members even if they've had a bad run in with the member before. Staff should be responsible enough to know what is appropriate and what is not. Example: Appropriate: Discussing someones punishment amongst other staff members and only staff members. Inappropriate: Discussing how to punish a member for something that they've done wrong with the person that reported them or any non staff member on the site. When you're staff, you have to use your BEST judgement and stop worrying about how to satisfy your friends that aren't staff. This is one of marapets biggest problems. Certain members get away with murder, scamming, being blatantly disrespectful to other members because they know that almost every staff member with power will shrug it off and leave them unchecked. Another growing problem is that certain forums such as Random Chat and Adult Chat are getting too much power. They shouldn't be able to influence staff that much. There have been recent instances of people getting fired as staff, underaged and even banned because a few members that abuse all of their connections with staff whine to their staff friends about the person. How is that okay? It is really that difficult to grasp the idea that staff are staff because they're the ones that should make decisions, not the average, egotistical, angst player on marapets? Marapets is like high school all over again. It's embarrassing. What am I even saying? lol It just infuriates me that so many things are ignored on the site. Oh, the professional issue. If someone doesn't know how to answer a support ticket without answering it in a) unreadable tones b) happy tone - they shouldn't be able to answer tickets. If you don't know the answer to a question or a complaint that was submitted, DON'T ANSWER IT. Click away from that particular ticket and do something else. Saying: I'm staff and I know what's best, as a reply to a ticket is not professional. It literally screams "I don't know what I'm doing so I'm going to be rude instead." Staff have made a bad habit of having these unsaid rules that apparently are "common knowledge on the site." I'm sorry but if a rule instead in the rule section (which haven't been updated since the middle of 2007) or in fine print somewhere, THEY AREN'T RULES. That's just a staff member waiting to go on a power trip. They have also forgotten how to issue warnings to members. They punish the person and then wait a few days before telling the person what they did wrong. Back in the good and happy days of marapets, you would get a WARNING alert in your inbox and it would tell you what you did wrong, a suggestion how to go about it next time and what will happen if you do it again. Is it really that difficult to give warnings or to update the rules? It shouldn't be. If you complain about marapets, you get forum banned, underaged or banned - when I say complain, I mean stating your frustration about things like rare and retired items being release in account upgrades, or not being given a warning, slow reply time for a support ticket that you sent in, making topics that aren't really aimed at anyone in particular, unfair punishment. Isn't customer support supposed to HELP the site? If people are constantly complaining about something, wouldn't it be smart to listen to what people have to say instead of ignoring them or deleting what they said? I don't know what else there really is to say without swearing and being vulgar so I think I'll stop there. tl;dr - Staff need a reality check and realize that it's not just Ian's bad decisions that are causing marapets to slowly die, it's the lack of propriety and general disregard of what's actually right and what's not professional. Staff needs to learn how to be staff again. It's pathetic.