The downfall of Neopets.com - bad user support Neopets opened to the world in 1999, and it took the web by storm. It was one of the first major pet sites to ever "Get big" in terms of media attention, and users alike. Neopets strong-armed the world when it opened. A lot of people thought it was pretty similar to Pokemon and Gigapets, which could have probably inspired Adam/Donna to create Neopets in the beginning. @Jokie Word of Mouth powered Neopets in the beginning, if you look back a lot of websites were writing about Neopets and talking about it, which brought in a lot of new users and kept the community strong. Neopets still is one of the finest pet games on the web, its features can't be touched by anyone. But, Subeta, Marapets and Powerpets have a lot of features which can put them on the same level of Neopets, in terms of being entertaining to users. One thing that crosses my mind is the fact that a lot of users are frozen A quick google search for "Neopets frozen" returns the following results on Google: About 528,000 results (0.36 seconds) Now a search for "frozen on Neopets, help" returns the following results: About 405,000 results (0.43 seconds) If users weren't having issues with getting frozen for no reason, for insignificant broken rules, or because someone accessed their account without permission, these results wouldn't be as high as they are today. One one of the beloved Neopets fan forums, TDN forums, a user asks "How do you contact Neopets". http://www.tdnforums.com/index.php?/...ntact-neopets/ Could it be because Neopets' support system isn't as good as other sites? Of course, that's a given considering how big the site is, and how many staff members they have. However, its still a wake up call when you see how many users are actually frozen. Also, take note how many accounts they have. Do you think after a user gets frozen, they run and make a new account because they want to play as well? Share your thoughts. This is true because sometimes emails are filtered and staff members aren't aware of the ticket, so submit another one right and provide more data? How many users here have been frozen for no reason and eventually came back? We'd love to hear. A long-time Neopets user states that “sometimes they can get their accounts back” but for many, this may never be an option. On one forum, a user asked: "there was a supposedly nice neopets staff member that could help me get my account back if I neomailed him/her personally. Any Details?" to which another replied: "i dunno if thats even possible with 'TNT'." This shows that some feel that TNT are becoming lax or even rude when responding to frozen user help requests. Neopets strives to be one of the best "Virtual pet communities" on the web today. However, if you browse their Neoboards you don't really see a lot of quality content being posted their members. That's because a lot of their members are young; teens and kids even though they also have some adults that play as well. The stats do not lie and plus Alexa is reporting that Neopets' traffic is going down... Oh, I wonder why, users get frozen for no reason sometimes. Thus, the traffic & users online numbers start to decline. http://www.alexa.com/siteinfo/neopets.com See the dip in Neopets' stats though? A few years ago, there would be at least 30k to 50k members online and sometimes lag would be a bitch on the site. And based on stats Neopets traffic will continue to go down according to the traffic stats. There's only way now, up or go down more. Neopets used to average 5 million visits/day - but guess what? http://www.quantcast.com/neopets.com Now they're at 1 million/vists/day Of course, Alexa and Quantcast both report "Traffic declines" for Neopets, and as you can see, their numbers haven't been the same in a long time. Who's to blame though? The fact that Technology is changing and more people are looking into other games to play? That could be true as well, Neopets probably got boring for some people and they grew up. This information can also be seen when searching Google Trends which states that Google searches for Neopets are now at five percent of what they were in 2005, at its peak. http://www.google.com.au/trends/explore#q=Neopets Flash games and features Neopets has the most flash games that any pet site has ever seen. You could tell they were more focused on driving new features and keeping users busy in the past. How many flash games do they have now? Over 150 right? They also have a lot of sponsored games that keep users busy as well. For some Neopets users, these games can be the only true reason they play. Neopets also has a lot of merchandise that's out that people buy as well. See this thread: Neopets merchandise ever bought some Fan sites and cheating communities Fan sites seem to have been keeping the Neopets' community alive for some time now. Some of their major fansites are as followed: http://www.thedailyneopets.com http://www.pinkpt.com http://www.jellyneo.com http://www.neocodex.us http://www.sunnyneo.com There are also some “Old Neopets” fansites which are dedicated to the people who preferred the old version of Neopets whether it was the layout or the pets and wish to continue playing this version. Of course, cheating communities aren't the same as fan sites, but they still keep users playing. Cookie grabbers have also ran rampant on Neopets over the years. @Keith http://www.neocodex.us/forum/topic/91925-cookie-grabbers-again/ But neopets is feature rich Neopets is with a doubt the game that has one of the most features online. They have so many things to do that users can keep coming back for more. Whether you do quests, or play games, Neopets has something for you to do. And, with their New Battle dome underworks, they're trying to upgrade old features that kept a lot of users playing before. This is a good thing, right? So, I stand by statement when I say this: Did Viacom change Neopets for the better or worse? Some people say that the takeover by Viacom is one of the worst things to happen to Neopets as they brought with them the ‘need’ for commercialism and profit. Much of the time the ways that they profit are reasonable such as items for site use or merchandise but this may also be stretching The Neopets Staff too thin to be able to devote much time to the more important user support. Sure this need for profit comes from the fact that Viacom needs to pay not only TNT for their work but also to grow their corporation and most likely to also pay other, nameless people in the line such as legal staff and even cleaners for the building where TNT works. Even with this, many users of any petsite do not like people trying to profit. A lot of pet site owners have been focused on "Targeting Neopets" for new users, you can see the campaigns that Subeta and Marapets have used below: Bored with Neopets - which was ran by Marapets. There was also a site that was started by a Subeta fan that compares Neopets and Subeta, but I can't find the link to it. Thanks to @nonight for help with this article. With that being said, what are some things you think caused the downfall of Neopets? How do you feel that there's less players online now than there was before? Do you still see yourself playing Neopets as much as you used to?