Promises a lot, might eventually get there, but the owner is shady.
: The art is gorgeous, they have variety, and it's got an active discord.
: Calls itself an rpg but so far offers little more than basic pet site questing with extra clicking. Not much to do. Inactive forums because all the effort of building a social platform was left on discord. The staff have been caught lying and hiding serious issues. Users are expected not to complain.
I played Santae for a handful of months and while the updates are daily, there really hasn't been much of any substance added. Mostly just more items and cash shop stuff. Even the newer features are just reskins of the old features. What there is to do is locked behind hours long timers that you have to lower with items, but they have so many events that you're expected to use these items en masse to get anywhere with little time to breath or save up. They stated early on to be anti-FOMO, but in practice they seem to be more annoyed by that statement than anything. When users expressed burnout, the threads were deleted and the owner said the game wasn't about people's feelings. They were caught using AI art and retaliated against the whistleblowers before finally admitting it was true. As soon as the outrage started to die down and new users were coming in the post about the AI was unpinned in spite of people asking for it to stay up and the art still being used. When things start to get tough the owner goes on gift bombing sprees with emotional quotes and complaining that he can't have fun anymore without upsetting people and that just feels very manipulative.
Maybe Santae can give what they've promised eventually, but as it stands right now I wouldn't recommend it to anyone. I think the owner should step back and let someone else do the PR and that rather than constantly berating users with events, just release small and consistent updates to build up the game's base as the rpg it was promised to be. In spite of thousands of users signing up for beta only a couple hundred are on at any given time.
If they cared at all about this site surviving long term, they'd do as you suggested and hire any kind of PR.